BSIT

Conflict Management

Develop and apply conflict management skills in an organizational setting

$35/mo per student

Included with BBA Full Access

$35/mo per student

Included with BSIT Full Access

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We are currently reviewing underlying agreements with the content developers responsible for this course. Currently, this Competency is not available.

1

Types of Conflict

Develop an understanding of the types of conflict (e.g., intrapersonal, interpersonal, intragroup, intergroup, and interorganizational).

2

Sources of Conflict

Develop an understanding of the sources of conflict (e.g., different goals/time horizons, overlapping authority, task interdependencies, different evaluation/reward systems, scarce resources, and status inconsistencies).

3

Conflict Management Strategies

Identify and explain conflict management strategies (e.g., compromise, collaboration, accommodation, avoidance, and competition).

4

Conflict Resolution Skills

Apply conflict resolution skills to scenarios, which may include workplace aggression (physical vs. verbal, active vs. passive, direct vs. indirect), incivility, fraud, substance abuse, cyber-slacking, and sabotage.

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