Develop an understanding of the types of conflict (e.g., intrapersonal, interpersonal, intragroup, intergroup, and interorganizational).

Develop an understanding of the sources of conflict (e.g., different goals/time horizons, overlapping authority, task interdependencies, different evaluation/reward systems, scarce resources, and status inconsistencies).

Identify and explain conflict management strategies (e.g., compromise, collaboration, accommodation, avoidance, and competition).

Apply conflict resolution skills to scenarios, which may include workplace aggression (physical vs. verbal, active vs. passive, direct vs. indirect), incivility, fraud, substance abuse, cyber-slacking, and sabotage.